We offer a refund or exchange within 15 days of purchase on regularly priced items in the condition they were purchased. Sale items are eligible for store credit or exchange only. Clearance items discounted by 20% or more are final sale.

To process refunds or store credit purchases, we require customer account information at the time of purchase. No refunds are offered on our outdoor activities, rentals, or services.

Order Cancellations & Fees

Please review your order carefully. If you need to cancel, email us immediately at [email protected] with your Order Number. We’ll guide you on the next steps.

Important: 

• Please note that we have a 2.6% cancellation fee for any Customer initiated order refund requests. This fee covers non-refundable payment processing charges that are not returned to us by the payment provider at the time of refund.
• Refunds will be issued minus the 2.6% fee.
• Orders that have already shipped cannot be canceled.
• If you are unsure about your order, please reach out before placing it.

Damaged or Defective Items

Please inspect your order upon arrival. If any item is damaged, defective, or incorrect, email us immediately at [email protected] with your Order Number. We’ll guide you on the next steps.

Important:

• We cannot accept items damaged during installation, misuse, or excessive wear.
• For defective products, we will help you pursue the brand’s warranty. Often, contacting the manufacturer directly is faster, but we’re happy to assist.

Returning an Item

• You may return unused items in their original packaging within 15 days of receipt. Clearance items are FINAL SALE.
• To return an item, email [email protected] with the item(s) you wish to return. Items sent without prior approval will not be accepted.
• Please ship approved return items to our warehouse address: Liv Outside, 271-1 Ecclestone Dr, Bracebridge, ON, P1L 1G4

Restocking Fees

• A 15% restocking fee applies to all returns.
• If your original shipping, handling, or return-related fees exceed 15% of the order purchase price, the higher amount applies.
• You are responsible for the cost of returning the item to us.

Refused or Missed Deliveries

• Carriers typically attempt delivery multiple times before returning the package to us.
• Shipping fees are non-refundable once a package leaves our warehouse.
• Refusing a delivery does not cancel your order. Once returned, the package will be processed as a return, and restocking fees will apply.
• We are billed return shipping fees by the carrier, and these charges match the original shipping counter rate we paid. Return carrier shipping fees will be deducted from your refund.

Exchanges of Products

• A 10% Handling + Any Associated Shipping Fees apply to all exchanges.
• You are responsible for the cost of returning the exchanged item to us.

Non-Returnable Items

• Certain items, such as boats, complete bikes, some wearables and underwear, cannot be returned.
• ALL CLEARANCE ITEMS ARE FINAL SALE.
• Items discounted by 20% or more are final sale.

FAQs

When Will I receive my refund?

Once we receive, review and approve your returned item(s), we will promptly issue the refund to the same credit card used to make the purchase; please allow 7-10 days for the return to show on your credit card statement.

The Item I ordered was not compatible with my Bike?

With over 25 years of cycling experience we try to offer you the best recommendations for choosing the correct items for your bike but we are only as good as the info we are provided and cannot be held responsible for items that don't work.

Our return policy above will still apply to any non-compatible components so please ensure you check your item within the 15-day period for returns.