Refunds
We offer a refund or exchange within 15 days of purchase on regularly priced items in the condition they were purchased. Sale items are eligible for store credit or exchange only. Clearance items discounted by 20% or more are final sale.
To process refunds or store credit purchases, we require customer account information at the time of purchase. No refunds are offered on our outdoor activities, rentals, or services.
Returns
How to Return
In-Store:
Visit us in person at a Liv Outside store. Bring the unused items along with a copy of the invoice/receipt you received.
By Mail:
Notify us by email at [email protected] before returning your item, specifying whether you are requesting an exchange or a refund. We accept mailed returns for 15 days from the original date of purchase.
Package the item(s) securely, and clearly write your invoice number (INV-#####) on the outside of the box. Return shipping costs are your responsibility unless there is a defect or error on our part.
Ship to:
Liv Outside
271 Ecclestone Drive
Bracebridge, ONTARIO
P1L 1G4
Once received and inspected, we will notify you via email. Refunds can take up to 5 business days to appear on your credit card statement. Original shipping charges are non-refundable. If your order received "Free Freight" the original shipping costs will be charged as a restocking fee.
Damaged or Shipping Errors
Inspect your items upon receipt. For items damaged in shipping or if we shipped you the wrong item, please email [email protected] within 7 days of receipt. Contact us before returning the item so we can assist with return shipping charges.
Defective Items
We want you to be satisfied with your purchase. Most products come with manufacturer warranties if you find an issue following use. If you find a defect on a new product we offer return or replacement within 30 days. You can opt for an immediate replacement (if in stock), store credit, or return the item to the manufacturer for repair or replacement. Include pictures of the defect and note the purchase date if possible.
International Sales
We are currently not offering shipping outside of Canada.