Returns and Refund Policy

Order Cancellations & Fees

Please review your order carefully. If you need to cancel, email us immediately at info@livoutside.ca with your Order Number. We’ll guide you on the next steps.

Important: 

  • Please note that we have a minimum 2.6% cancellation fee for all Customer initiated order refund requests. This fee covers non-refundable payment processing charges that are not returned to us by the payment provider at the time of refund.
  • Most refunds will be issued minus the 2.6% fee.
  • If packaging or fulfillment has already begun, additional cancellation fees may apply, even if the carrier has not yet picked up your order.
  • If you are unsure about your order, please reach out before placing it.
  • Orders that have already shipped cannot be canceled.

Damaged or Defective Items

Please inspect your order upon arrival. If any item is damaged, defective, or incorrect, email us immediately at info@livoutside.ca with your Order Number. We’ll guide you on the next steps.

Important:

  • We cannot accept items damaged during installation, misuse, or excessive wear.

  • For defective products, we will help you pursue the brand’s warranty. Often, contacting the manufacturer directly is faster, but we’re happy to assist.

Returning an Item

  • You may return unused items in their original packaging within 15 days of receipt. Clearance items are final sale.
  • To return an item, email info@livoutside.ca with the item(s) you wish to return. Items sent without prior approval will not be accepted.

Restocking Fees

  • A 15% restocking fee will apply to all approved eligible returns, provided the returned item is received in the same condition as when it was originally shipped from our warehouse. The restocking fee will be deducted from the refund amount issued to the customer. If your original shipping, handling, or return-related fees exceed 15% of the purchase price, the higher amount applies.

  • Items returned used, damaged, altered, incomplete, or otherwise not in new and resalable condition may be subject to a higher restocking fee, up to the full cost of restoring the item to new and resalable condition.

  • Shipping charges are non-refundable. Please note that the shipping amount paid at checkout does not necessarily represent the actual cost incurred by Liv Outside to ship the order. In cases where shipping was subsidized, discounted, or offered at a flat rate or for free, the actual shipping cost incurred may be greater than the amount paid by the customer at checkout. The actual shipping and handling costs incurred may therefore be deducted from the refund amount where applicable.

  • You are responsible for the cost of returning the item to us.

    • Refused or Missed Deliveries

    • Carriers typically attempt delivery multiple times before returning the package to us.

    • Shipping fees are non-refundable once a package leaves our warehouse.

    • Refusing a delivery does not cancel your order. Once returned, the package will be processed as a return, and restocking fees will apply.

    • We are billed return shipping fees by the carrier, and these charges match the original shipping counter rate we paid. Return carrier shipping fees will be deducted from your refund.

    Non-Returnable Items

    • Certain items, such as bikes, some wearables and underwear, cannot be returned.

    • ALL ITEMS discounted 15% or more are considered to be CLEARANCE products and ARE FINAL SALE.

    Return Address:

    Please send all approved returns to:
    Liv Outside
    271-1 Ecclestone Drive
    Bracebridge, Ontario, P1L 1G4

    For questions about returns or refunds, email info@livoutside.ca


    REFUNDS FAQ

    When Will I receive my refund?

    Once we receive, review and approve your returned item(s), we will promptly issue the refund to the same credit card used to make the purchase; please allow 7-10 days for the return to show on your credit card statement.


    The Item I ordered was not compatible with my Bike?

    With over 25 years of Outdoor Gear experience we try to offer you the best recommendations for choosing the correct items for your bike but we are only as good as the info we are provided and cannot be held responsible for items that don't work. Our return policy above will still apply to any non-compatible components so please ensure you check your item within the 15-day period for returns.


    OTHER TERMS OF SALE:

    Pricing & Payment

    All prices are listed in Canadian Dollars (CAD) unless otherwise stated. Applicable taxes are calculated at checkout based on your shipping address.

    We accept major credit cards and other payment methods offered through our secure checkout.

    Orders are subject to payment authorization and verification before processing.